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Contact Info

Our online business time from 10:00 a.m to 7:00 p.m London Time 6 days a week. We provide 24 hours Email service, if we are not online, please do not hesitate to email us.
If you have any questions, please feel free to contact us through:


Ginsheimer Str.8 65462 Frankfurt, Germany

Working Days/Hours

Mon - Sun / 10:00AM - 7:00PM

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    Frequently Asked Questions

    OBDCarStore is  a online Autel and Launch Authorized seller , we provide Original Autel and Launch products including Diagnostic OBD Tools , Key Programming Tools, Accessories & Updates Services Our Goal We aim to provide our customers affordable and high quality Original Autel and Launch tools. We want to be your best friend in car repairing. We provide best service and best products to fulfill different customer's needs.

    NO Import Duty, Easy Clearance Way:

    1) Ship from UK or German Warehouse
    (Normally take about 2-6 working days to different EU countries. )

    At this moment we  ship to the following country:


    OBDCARSTORE partners with major international shipping companies like DHL, UPS, FedEx, and EMS to offer FREE Express shipping :

    UK and German Clients:
    Local Warehouse Shipping : 2-5 working days. We have stocked up hot sale items in both EU Warehouse ,which is more convenient for you. Free TAX, faster shipping with cheaper price.

    PayPal:  We prefer your PayPal payment, it is easy, fast and safe. paypal autelshop Notice: Please write your specific shipping address and your phone number.
    1. Reasonable Price Direct from Factory Shop with us and expect to pay 10-70% less than any other site (including eBay, we also sell on ebay). mainly supply OBDII tools for many years, we develop a long lasting connection with factories, distributors and warehouses in China and our products price is reasonable and competitive. ObdCarStore is constantly working to put our customers cost as much as we can.
    Return Policy We are committed to your satisfaction. We promise to obey the return policy when the item has the problem below but you must send back the item, after knowing your problem and what you want us to do. RMA (Returned Materials Authorization) Information A. For all returns you have an obligation to contact us to request an RMA number (return merchandise authorization number). You can contact us at anytime by using our online chat or emailing us with your return request. Contacting us first is very important. Why? Because unidentifiable packages shipped to our warehouse may become lost or returned to you as unaccepted. So please talk to us before shipping back any product. We are always happy to issue an RMA to any customer that requests one. B. For any product that has a quality problem: If the product never works or was damaged during shipment, we will issue you a 100% refund. We may request you to return the product to analyze the exact nature of the problem. If we request a return shipment, please make sure to retain all the original shipping packaging. C. For returns caused by customers' wrong/duplicate purchase or inappropriate operation on the products, we may charge a restocking and handling fee. Upon return of the product will promptly issue you an 80% refund of the purchase price. D. For any miss-shipped items (wrong item or incomplete item), we will pay all the shipping and related fees. We will give you the choice of returning the product for exchange or refund. E. Refund requests may be refused if our QC staff determines that a clients' carelessness caused a fault in the product. Nonetheless, you can always return a product for replacement or repair. However, in these cases, there will be a required payment for the back and forth shipping fees. F. Important note about return packages, if any return package does not meet our the requirements stated in items A-E, then all the shipping charges are the buyer's responsibility. Notice for shipping options when return full refund:After you confirm the return item with us and we issue you an RMA number, please use regular airmail or EMS to return it. Make sure to use the shipping address our customer service provides. DO NOT USE DHL, UPS, FEDEX or TNT. Why?Because we cannot get your return item if you send anything to us via these methods, and then we cannot give you a refund or exchange.