You can apply for refund within 1 month since the date you received the goods. Detail rules as follows:
1. Full Refund
(a) Product quality issue
When the items you receive have quality problem, we will refund to you fully, including problem in the hardware, software or adapters.
(b) Wrong Item sent
If we a send wrong item to you, which is our responsibility to refund full item value and pay the extra fee for you.
After sending it back to us, please provide tracking number for us to trace the returned package and we can handle your refund.
(c) Item out of stock
Sometimes product of your order is out of stock, we will send email to check if you want to exchange to another one or you are willing to wait for it or prefer to get a refund. If you want to cancel the order, we will issue a full refund for you.
If you order several items from us, we will fulfill the available products and refund the unavailable one in full.
(d) Item not received
Sometime, you might not receive the parcel you bought from us because of it gets lost in transit for the post office reason, we will issue full refund or replacement.
Usually, we will provide tracking number and tracking link timely. If you don’t get item for a long time, please contact us timely. We will confirm with the couriers and get back to you ASAP. If product gets lost during transportation, we will arrange replacement for you and bear the shipping cost by ourselves. Or a full refund if you don’t need the item anymore.
2. Partial Refund
(a) Change your Mind need to cancel order
Sometimes you bought something but change your mind later, please contact us before we ship the parcel, then we will issue a refund for you immediately.
(b) Order wrong Item need to cancel order
If we still not sent out the item yet, full refund will be issued.
If you order a wrong product from our store and we have already shipped the parcel to you, please send the whole package back to us. We will refund your money partially (we will deduct the shipping cost, return handling fee).
After sending item back to us, please provide a tracking number for us to trace the returned package and we can handle your refund as soon as possible.
(c) High risk order need to be cancelled
Or our system detect your payment by credit / debit card is a high risk order, we will contact you and cancel your order. The money will be refunded in full.
(d) Wrong shipping address cost item lost or return
Customer’s invalid or wrong shipping address, wrong contact information cause carrier failed to deliver the parcel or deliver to a wrong address, refund can not be issued.
If the parcel can be returned to us, we can make partial refund after deducting the shipping cost.
(f) Customer refuse to pay custom duty cause a return / destroy
Sometimes, products shipped from Hong Kong warehouse and it needs customers to pay for the import duty in some of countries. We will contact you and confirm with you about this issue before shipment. Once you are agree to pay for import fee and the parcel was already shipped to you, but you change your mind and refuse to pay for the import duty and pick up the parcel. In this situation, it causes a return or destroy. We will not refund the shipping cost or the money of product for this case.