Frequently Asked Questions
Who we are and what we do?adminOBDCarStore is a online Autel and Launch Authorized seller , we provide Original Autel and Launch products including Diagnostic OBD Tools , Key Programming Tools, Accessories & Updates Services Our Goal We aim to provide our customers affordable and high quality Original Autel and Launch tools. We want to be your best friend in car repairing. We provide best service and best products to fulfill different customer's needs.
Why Shop at OBDCARSTORE?adminReasonable Price Direct from Factory Shop with us and expect to pay 10-30% less than any other sites like Amazon, Aliexpress or eBay, (our company also sell on all those sites). ObdCarStore.com mainly supply OBDII tools for many years, we develop a long lasting connection with factories of main OBD brands like Autel, Launch, ThinkCar, we get best factory price and direct technical support from them, and we are constantly working to reduce our customers cost as much as we can..
Payments AcceptedadminPayPal: We prefer your PayPal payment, it is easy, fast and safe. Notice: Please write your specific shipping address and your phone number.
Shipment & Deliveryadmin
European WarehouseAll orders from European countries will be send from European warehouse so clients can benefit from free import tax and fast shipping..
US WarehouseAll orders from United States will be send from US warehouse so clients can benefit from free import tax and fast shipping..
UK WarehouseAll orders from United Kingdom will be send from UK warehouse so clients can benefit from free import tax and fast shipping..
RUSSIA WarehouseAll orders from Russia will be send from RU warehouse so clients can benefit from free import tax and fast shipping..
AUSTRALIA WarehouseAll orders from Australia will be send from AU warehouse so clients can benefit from free import tax and fast shipping..
Fast and Safe Shipping !OBDCARSTORE partners with major international shipping companies like DHL, UPS, FedEx, and GLS that offer Express shipping : European Clients: Ship from our Germany Warehouse Shipping : 2-5 working days. US Clients: Local US Warehouse Shipping : 2-3 working days. UK Clients: Local UK Warehouse Shipping : 2-3 working days. Russia Clients: Local UK Warehouse Shipping : 2-4 working days. Australia Clients: Local UK Warehouse Shipping : 2-4 working days. We have stocked up hot sale items in all Warehouse locations, which is more convenient for you. Free TAX, faster shipping with cheaper price. we can also ship to other countries (not free custom tax)
We are committed to your satisfaction.
We promise to obey the return policy when the item has the problem below but you must send back the item, after knowing your problem and what you want us to do.
RMA (Returned Materials Authorization) Information
A. For all returns you have an obligation to contact us to request an RMA number (return merchandise authorization number). You can contact us at anytime by using our online chat or emailing us with your return request. Contacting us first is very important. Why? Because unidentifiable packages shipped to our warehouse may become lost or returned to you as unaccepted. So please talk to us before shipping back any product. We are always happy to issue an RMA to any customer that requests one.
B. For any product that has a quality problem: If the product never works or was damaged during shipment, we will issue you a 100% refund. We may request you to return the product to analyze the exact nature of the problem. If we request a return shipment, please make sure to retain all the original shipping packaging.
C. For returns caused by customers' wrong/duplicate purchase or inappropriate operation on the products, we may charge a restocking and handling fee. Upon return of the product will promptly issue you an 80% refund of the purchase price.
D. For any miss-shipped items (wrong item or incomplete item), we will pay all the shipping and related fees. We will give you the choice of returning the product for exchange or refund.
E. Refund requests may be refused if our QC staff determines that a clients' carelessness caused a fault in the product. Nonetheless, you can always return a product for replacement or repair. However, in these cases, there will be a required payment for the back and forth shipping fees.
F. Important note about return packages, if any return package does not meet our the requirements stated in items A-E, then all the shipping charges are the buyer's responsibility.
Notice for shipping options when return full refund:After you confirm the return item with us and we issue you an RMA number, please use regular airmail or EMS to return it. Make sure to use the shipping address our customer service provides. DO NOT USE DHL, UPS, FEDEX or TNT. Why?Because we cannot get your return item if you send anything to us via these methods, and then we cannot give you a refund or exchange.
How to Exchange Language on Autel Tools ?admin
How to Exchange Language on Autel Tools ?
Autel default language is English and is present in every tool, if you want to change language on your tool, Autel requires authorization to do this process so you need to send us your tool Serial Number and tell us which language you want to exchange , we will ask Autel to exchange the language for you, process takes 24h/48h.
After we tell you that the language authorization is ok, you can do as following steps:
- Please go "settings" -> "language" -> choose language you ask to activate
- This process is better to be done before updating tool
any problem you can contact us.